Appointment Terms & Conditions

The Counselling Relationship

  • The Counselling relationship is a collaborative one in which the Counsellor and Client work together.
  • EP Counselling Services cannot provide a triage service or emergency response. For all emergencies, please contact 000, Port Lincoln Adult Mental Health Services: 131465, Port Lincoln Child Adolescent Mental Health Services: 1800 819 089 or Lifeline: 131114.

 

Sessions

  • The duration of a session is 50 minutes; If additional time is required, this may be negotiated on the day and charged on a pro-rata basis; Sessions are by appointment only.
  • Kathleen Ware’s standard session rate is $125.00; This is reduced to $100.00 in situations of financial hardship;
  • Kathleen Ware’s NDIS, DCP, SafeWork SA session rate is $135.00;
  • Kathleen Ware’s Relationship Counselling rate is $130.00;
  • If you have an NDIS approved plan, you will be covered under that plan for the cost of the session;
  • Kathleen Ware cannot provide a Private Health Fund rebate at this time;
  • Kathleen Ware is not able to provide a Medicare Rebate;
  • Kathleen Ware is available for face-to-face, phone and video consultations, however, they need to be booked in advance;
  • Consultation with other professionals may be charged on a pro-rata basis;
  • Kathleen Ware’s preferred contact is via text or email. Where practicable, Kathleen Ware will endeavour to return messages and emails during office hours Monday to Friday (outside of session times);

 

Cancellations

  • EP Counselling Services requires 24 hours’ notice for cancellation of a session. If 24 hours’ notice is not given, a cancellation fee may be charged. In unforeseen circumstances, please notify Kathleen Ware as soon as possible.

 

Payment

  • Invoices will be raised by EP Counselling Services as soon as possible after the session;
  • If you are covered by the NDIS, please discuss payment terms with EP Counselling Services prior to the session;
  • EP Counselling Services requires payment on the day of the session either by square reader, cash or electronic funds transfer. If payment is made by electronic funds transfer, the fee must be paid on the day of the session. If there are additional charges, an invoice will be raised as soon as practicable;
  • Electronic Funds Transfer Information: BSB: 032050; Account Number: 175219; Account Name: Kathleen G Ware; Bank: Westpac;
  • Please quote your invoice number when paying via electronic funds transfer;
  • If you would like to negotiate alternate payment terms, please discuss this with Kathleen Ware.

 

Complaints & Feedback

  • If you would like to provide feedback to EP Counselling Services, email or written feedback is we­lcome;
  • As professional Counsellors and health care workers, EP Counselling Services is ethically bound to follow the ‘Code of Conduct for Certain Health Care Workers’. If you would like to make a complaint, please refer to the complaints process set out in the above Code of Conduct made under the ‘Health and Community Services Complaints Regulation of 2019’. You can request a copy of the code from EP Counselling Services or download a copy from hcscc.sa.gov.au. A copy of the Code is clearly visible at EP Counselling Services.

 

Confidentiality

  • Terms of Confidentiality are discussed in the first session;
  • The relationship between Client and Counsellor is a confidential relationship. The only exceptions to this include mandatory notification and the safety of the client.

 

Address Details

EP Counselling Services are located at: 10 Blackman Place, Port Lincoln SA 5606. Parking is available at the front of the premises.

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